The Email Accounts page is where you create mailboxes (e.g., office@yourdomain.com), change passwords or quotas, set up forwarding, and add simple filters. If email is new to you, follow the steps below—everything is in plain language.

Who can use this

The signed-in account owner. Resellers/admins can view/manage your email from here too, but changes affect only your domains.

Before you start

Make sure your domain points to this server and that MX records are set correctly (usually to mail.yourdomain.com). If the domain isn’t listed in the dropdown when creating a mailbox, first add it in Additional Domains or Parked Domains.

What you see on this page

• A usage bar showing how many mailboxes you have vs. your plan limit (the + button is disabled at the limit).
• A table with each mailbox, its quota and used space, quick settings, and actions.
• Three tools at the top: Email Forwarders, Email Spam Settings, and Email Filters (each opens in a modal).

Create a mailbox (step-by-step)

1) Click the green + (Create Email Account).
2) In Email account, type only the name part (e.g., office). Pick the domain from the dropdown (e.g., @example.com).
3) Set a Password. Use Generate for a strong one; use Show if you need to copy it.
4) Choose Storage Space: select MB or GB, then the amount. Enter 0 for Unlimited (if your package allows).
5) Click Create. Your new mailbox appears in the list. You can use it immediately.

Log in to your email

• Webmail: open https://webmail.yourdomain.com (or the Webmail link shown) and sign in with the full address and password.
• Mail apps (Outlook/Apple Mail/Thunderbird): use mail.yourdomain.com, IMAP 993 (SSL/TLS) and SMTP 465 or 587 (SSL/TLS). Username is the full email address, password is the one you set. Click View settings on any mailbox row to see ports and options.

Change quota or password (inline edit)

1) Click Edit on the mailbox row.
2) To change Quota, pick MB or GB and enter the new size. Type unlimited for no limit (if allowed).
3) To change Password, type a new one or click the lock icon to generate it. Use the eye icon to show/hide.
4) Click Save. Update the password in your mail apps if you changed it.

Delete a mailbox

Click Delete on the mailbox row and confirm. This removes the mailbox and its stored mail from the server. If you only need to redirect mail elsewhere, consider a forwarder instead.

Email Forwarders (auto-redirect mail)

Use Email Forwarders to send all incoming mail from one address to another (e.g., sales@yourdomain.com → you@example.net).
• Click Email Forwarders → add Source and Destination addresses → + to save.
• You can forward even if a mailbox exists; forwarded copies will still deliver to the destination.
• Avoid loops (don’t forward to an address that forwards back). Some providers may flag forwarded mail due to SPF/DMARC—consider using redirect sparingly or with proper DNS (SPF, DKIM, DMARC).

Spam Settings (threshold & allow/deny)

Set a global Spam Threshold Score. Lower = stricter (more messages marked spam), higher = looser.
• Recommended starting point: 5 (Standard). If too strict, try 8 or 10; if too loose, try 3–4.
• Whitelist/Blacklist: add patterns to always allow or always send to spam.
• Patterns accept * wildcards. Examples:
  – *@partner.com (all from partner.com)
  – newsletter@* (any sender named “newsletter”)
  – *billing* (addresses containing “billing”)
After you add or remove patterns, the server updates the rules automatically.

Email Filters (per-mailbox rules)

Filters apply to a specific mailbox and run on incoming mail.
1) Open Email Filters, pick the mailbox, and name your filter.
2) Add one or more Rules (Field, Operator, Value). Choose OR (any rule matches) or AND (all must match).
3) Choose an Action:
  • Discard Message (delete), Stop Processing (end rule chain),
  • Redirect (to another email), Deliver to Folder (e.g., INBOX.Bills),
  • Fail With Message (bounce), or Pipe to a Program (advanced).
4) Click Save filter. It becomes active immediately.
Example: Subject contains “invoice” → Deliver to folder INBOX.Invoices.

Understanding quotas and usage

The quota is the mailbox’s storage limit. Used is how much mail it currently holds. If usage nears the limit, your mailbox may stop receiving new mail until space is freed or the limit is raised.

Troubleshooting

• Can’t create mailbox: you may be at your plan limit—check the usage bar. Also ensure the domain appears in the dropdown.
• Login fails: use the full address as the username; re-enter the password; ensure SSL/TLS ports are used (IMAP 993, SMTP 465/587).
• No new mail: quota may be full; delete old mail or increase the quota. Also check filters and spam settings.
• Sent mail lands in spam: set up SPF, DKIM, and DMARC for your domain in DNS Manager and send over TLS.
• Forwarded mail missing: the destination provider may reject forwards due to SPF/DMARC. Use filters to “Redirect” only critical mail or use the mailbox directly.

Good practice

Use strong, unique passwords. Keep each mailbox quota sensible (avoid Unlimited unless needed). Organize with folders and filters. For teams, create role-based addresses (e.g., support@, billing@) and forward where appropriate.