The FTP Accounts page lets you create login(s) for uploading and managing files with an FTP client (FileZilla, WinSCP, Cyberduck). Each FTP user can be limited to a specific folder and have its own quota. If you’re not sure where to start, follow the steps below.

Who can use this

The signed-in account owner. Resellers/admins can manage your FTP users here too, but changes apply only to your account.

Before you start

Decide which folder the FTP user should access (for example public_html or domains/example.com). Use FTPS (Explicit TLS) for secure connections. Your username format will be name@yourdomain.com.

What you see on this page

• A usage bar showing how many FTP users you have vs. your plan limit (the + button is disabled at the limit).
• A table with each FTP user: Account, Access Path, Quota, quick Connection details, and Actions (Edit/Delete).
• A green + button to add a new FTP user.

Create an FTP user (step-by-step)

1) Click the green + to open Create FTP Account.
2) In FTP account, type only the name part (e.g., developer) and pick the domain. Your login will be developer@yourdomain.com.
3) Set a Password. Use Generate Password for a strong one; use Show Password if you need to copy it.
4) Set the Access Path — enter the path after /home/<user>/. Examples:
  • public_html (full site)
  • public_html/wp-content/uploads (uploads only)
  • domains/example.com (separate site folder)
5) Set the Disk Quota Limit in MB. Use a number (e.g., 1000) or write unlimited (some plans also accept 0 for unlimited).
6) Click Create. The user appears in the list and can connect right away.

Connect with your FTP client

Open your FTP app and use these typical settings (you can also click Connection details on any row):
• Server/Host: ftp.yourdomain.com
• Port: 21
• Encryption: FTPS – Explicit TLS (a.k.a. “Require explicit FTP over TLS”)
• Username: full FTP account (e.g., developer@yourdomain.com)
• Password: the one you set
• Passive mode: On (recommended)

Edit an FTP user

1) Click Edit on the user’s row.
2) Change the Access Path (folder), Quota (number in MB or unlimited), and optionally set a new Password (use the lock/eye icons).
3) Click Save. If you changed the password, update it in your FTP client.

Delete an FTP user

Click Delete on the user’s row and confirm. This removes the login. It does not delete any files already on the server; clean up files via another FTP user or File Manager if needed.

Good practice

Create separate FTP users for developers/agencies, each restricted to the folder they need. Use FTPS (not plain FTP). Set sensible quotas. Rotate passwords after a project ends.

Troubleshooting

• Login fails: use the full username (name@domain), correct password, and FTPS (Explicit TLS).
• Can’t see files: the Access Path might point to an empty folder; edit the user and set the correct path under /home/<user>/.
• Upload blocked: you may have hit the quota—raise it or delete files.
• TLS/Certificate warning: ensure you connect to ftp.yourdomain.com and that the domain’s SSL is valid.
• Connection times out: enable Passive mode in your FTP client; if still failing, check local firewall/security software.